Our Quality Policy specifies the Degree of Excellence by adhering to all activities as per defined and documented Policies and Procedures, will meet applicable legislative requirements, and will ensure that the needs of Learners, Staff, clients
and Stakeholders are met.
We promote a Quality Culture by Involving all personnel, for maintaining Quality Culture within the organization by means of sharing information, including personnel in decision making and delegating specific Quality Management
functions, e.g. Quality System maintenance, to suitably skilled and competent persons.
We at 21CC ACADEMY would like to aim for highest customer satisfaction by providing innovative and creative solutions for training the industry by way of continual improvement in our services.
At 21CC ACADEMY, teamwork, engagement, ownership and support by everyone are vital for achieving our quality objectives. We are committed to providing the required leadership, management and resources and we will ensure that the Quality policy is adequate and reviewed annually and communicated to employees and all relevant stakeholders.