1. Developing competency skillset requirement for Internal & External trainer by end of 2019
2. ISO 9001:2015 Accreditation for 21CC Pte Ltd – Documentation compliance by end of 2019
3. ISO 9001:2015 Accreditation for 21CC Pte Ltd – by mid of 2020
4. Implement Comprehensive tailor-made instructional design models & theories to design instruction – for individual course
5. Complete Training Evaluation (leaner’s results as a means to verify learning) form from all trainees and analyse the data – by monthly
6. Reflection from the trainer after the end of every course delivery (Continual Improvement Process)
7. Customer Satisfaction Survey to all customer by Mid Dec 2019
8. At the management review meeting, measurable objectives are identified and established at a functional level in the areas of the selection process, education process, industrial training process, and another appropriate process.